Last updated: 21 September 2026
At PROLIFTS S.L., we are committed to protecting the privacy and personal data of users of our website.
This Privacy Policy explains how we collect, use, store and protect personal data provided through https://prolifts.es/, as well as the rights available to users under applicable data protection legislation.
1. DATA CONTROLLER
The data controller responsible for the processing of personal data is:
PROLIFTS S.L.
C/ Ciudad de Barcelona nº 19
Polígono Industrial Fuente del Jarro
46988 Paterna, Valencia
Spain
Email: info@prolifts.es
Website: https://prolifts.es/
2. APPLICABLE LEGISLATION
Personal data is processed in accordance with:
- Regulation (EU) 2016/679 of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
- Spanish Organic Law 3/2018 of 5 December, on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).
- Any other applicable Spanish and European privacy and data protection legislation.
3. PERSONAL DATA WE MAY COLLECT
Depending on the user’s relationship with PROLIFTS S.L. and the services used, we may process the following categories of personal data:
Identification and contact details
- First name and surname.
- Company or organisation.
- Email address.
- Telephone number.
- Country.
- Postal address where necessary.
Professional information
- Company.
- Job title or department.
- Information related to professional activity.
- Data provided when requesting commercial information, quotations or access to professional services.
Information relating to enquiries and requests
We may process any information that users voluntarily include in contact forms, quotation requests, technical enquiries, distributor-related requests or any other communication sent to PROLIFTS S.L.
Information relating to orders or commercial relationships
Where applicable, we may process the information necessary to:
- Manage orders.
- Prepare quotations.
- Manage invoicing.
- Manage payments.
- Arrange shipments.
- Manage returns or incidents.
- Maintain commercial relationships with customers and distributors.
Technical and browsing data
When browsing the website, certain technical information may be collected, such as:
- IP address.
- Browser type.
- Device type.
- Operating system.
- Browsing information.
- Date and time of access.
- Technical information required to ensure the security and proper functioning of the website.
Information relating to the use of cookies is explained separately in our Cookie Policy.
4. PURPOSES OF PROCESSING
PROLIFTS S.L. may process personal data for the following purposes:
To respond to enquiries and requests for information
To manage enquiries received through forms, email, telephone or other contact channels.
To prepare and manage quotations
To respond to requests for quotations, commercial information or advice relating to our products and services.
To manage commercial relationships
To maintain and manage relationships with customers, suppliers, distributors and other professional contacts.
To manage orders and services
Where applicable, to manage purchases, orders, payments, invoicing, shipments, returns, warranties and incidents.
To manage the distributor network
To manage access requests, communications and professional relationships relating to authorised VMB Prolifts distributors.
To send commercial communications
Where the user has authorised this or where another valid legal basis applies, we may send information relating to:
- Products.
- News.
- Trade fairs and events.
- Catalogues.
- Company updates.
- Promotions.
- Technical or commercial information.
Users may request to stop receiving these communications at any time.
Website security and maintenance
To prevent fraudulent or unlawful use, detect technical issues and ensure the security and proper functioning of the website.
5. LEGAL BASIS FOR PROCESSING
The legal bases that may justify the processing of personal data include:
Consent
Where the user voluntarily provides personal data through a form or expressly agrees to receive certain communications.
Consent may be withdrawn at any time.
Pre-contractual measures
Where the user requests information, a quotation or makes an enquiry relating to a possible contract.
Performance of a contract
Where processing is necessary to manage a commercial relationship, order, supply of products or contracted service.
Compliance with legal obligations
In certain cases, PROLIFTS S.L. may need to retain or process information in order to comply with legal, tax, accounting or administrative obligations.
Legitimate interests
Certain processing may be carried out on the basis of the legitimate interests of PROLIFTS S.L., for example to ensure website security, prevent fraud or maintain existing professional relationships, provided that the rights and freedoms of the data subject do not override those interests.
6. DATA RETENTION
Personal data will only be retained for as long as necessary to fulfil the purpose for which it was collected.
In general:
- Enquiry data will be retained for as long as necessary to manage the request.
- Data relating to commercial relationships will be retained for as long as that relationship continues.
- Data relating to transactions, invoices and contracts may be retained for the periods required by applicable legislation.
- Data used for commercial communications will be retained until the data subject withdraws consent or requests to stop receiving such communications.
Afterwards, data may remain duly restricted for the periods required to comply with possible legal liabilities.
7. RECIPIENTS OF PERSONAL DATA
PROLIFTS S.L. does not sell or transfer users’ personal data to third parties for commercial purposes.
However, certain service providers may have access to personal data where necessary to provide services to PROLIFTS S.L., including:
- Web hosting providers.
- IT service providers.
- Email service providers.
- Business management tools.
- Transport or logistics companies.
- Payment service providers.
- Administrative, tax or legal advisers.
- Technology providers required for the operation of the website.
Where applicable, these providers will act as data processors and will be subject to the obligations established under data protection legislation.
Personal data may also be disclosed to public authorities, courts or competent bodies where required by law.
8. INTERNATIONAL DATA TRANSFERS
As a result of using certain technology services, some providers may be located outside the European Economic Area.
Where international transfers of personal data take place, PROLIFTS S.L. will endeavour to ensure that they are carried out using the mechanisms and safeguards provided for under the GDPR, such as adequacy decisions or Standard Contractual Clauses approved by the European Commission.
9. USER RIGHTS
Data subjects may exercise at any time the rights recognised under applicable data protection legislation.
Right of access
To request information about the personal data being processed by PROLIFTS S.L.
Right to rectification
To request the correction of incorrect, inaccurate or incomplete personal data.
Right to erasure
To request the deletion of personal data where it is no longer necessary for the purposes for which it was collected, unless there is a legal obligation requiring its retention.
Right to object
To object to the processing of personal data in certain circumstances.
Right to restriction of processing
To request that the processing of personal data be restricted in the cases provided for by law.
Right to data portability
To request receipt of certain personal data in a structured, commonly used and machine-readable format, as well as to request its transfer to another data controller where applicable.
Right to withdraw consent
Where processing is based on consent, the data subject may withdraw that consent at any time.
Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.
10. HOW TO EXERCISE YOUR RIGHTS
To exercise any of these rights, users may contact:
PROLIFTS S.L.
Email: info@prolifts.es
The request must allow the data subject to be properly identified and should specify the right they wish to exercise.
Where necessary to verify the identity of the applicant, PROLIFTS S.L. may request additional information.
11. RIGHT TO LODGE A COMPLAINT
If the data subject considers that the processing of their personal data does not comply with applicable legislation, they may lodge a complaint with the competent supervisory authority.
In Spain, the competent authority is:
Spanish Data Protection Agency (AEPD)
www.aepd.es
12. CHILDREN’S DATA
The services and products of PROLIFTS S.L. are primarily intended for professionals, companies and adult users.
We do not intentionally seek to collect personal information from minors through the website.
If we become aware that personal data relating to a minor has been collected without the appropriate authorisation, we will take the necessary steps to delete it where appropriate.
13. ACCURACY OF PERSONAL DATA
Users guarantee that the personal data they provide is true, accurate and up to date.
Users are responsible for notifying PROLIFTS S.L. of any changes so that the information can be kept current.
PROLIFTS S.L. shall not be responsible for the consequences arising from false, inaccurate or outdated information provided by the user.
14. INFORMATION SECURITY
PROLIFTS S.L. implements technical and organisational measures designed to protect personal data against:
- Unauthorised access.
- Loss.
- Alteration.
- Destruction.
- Unauthorised disclosure.
- Unlawful processing.
However, no system connected to the Internet can guarantee absolute security.
15. WEBSITE FORMS
Personal data entered into forms available on the website will only be used for the purposes indicated in each form and in this Privacy Policy.
Where a form requires consent for a specific purpose, such consent must be freely given, specific, informed and unambiguous.
16. COMMERCIAL COMMUNICATIONS
Where users have authorised the sending of commercial communications, PROLIFTS S.L. may send information relating to products, services, news, events or content associated with its business activity.
Users may unsubscribe at any time using the mechanism provided in the communication or by contacting:
17. LINKS TO THIRD-PARTY WEBSITES
The website may include links to websites, platforms or services operated by third parties.
PROLIFTS S.L. does not control the privacy policies or content of such external websites.
Users are advised to review the privacy policies of each external website before providing personal information.
18. CHANGES TO THIS PRIVACY POLICY
PROLIFTS S.L. may amend this Privacy Policy in order to adapt it to:
- Changes in legislation.
- Changes in the services provided.
- New personal data processing activities.
- Technical or operational changes to the website.
Where significant changes are made, the date shown at the beginning of this Privacy Policy will be updated.
19. CONTACT
For any questions relating to this Privacy Policy or the processing of personal data, please contact:
PROLIFTS S.L.
C/ Ciudad de Barcelona nº 19
Polígono Industrial Fuente del Jarro
46988 Paterna, Valencia
Spain
Email: info@prolifts.es
Website: https://prolifts.es/